Privacy Policy
Last updated June 26, 2026
Welcome to Vaelix Hosting ("Vaelix", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, customer portal, and game hosting services.
Information We Collect
We may collect the following information:
Account Information
- Name
- Email address
- Billing address
- Account username
- Password (stored securely using industry-standard hashing)
Payment Information
Payments are processed by third-party payment processors such as Stripe. We do not store full credit card numbers or payment credentials on our servers.
Server Information
When you use our hosting services, we may collect:
- Server configuration
- Resource usage
- IP addresses
- Connection logs
- Crash logs
- Console output
- Performance metrics
Website Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Cookies
- Usage analytics
- Pages visited
How We Use Your Information
We use your information to:
- Provide hosting services
- Process payments
- Manage your account
- Provide technical support
- Prevent fraud and abuse
- Improve our services
- Comply with legal obligations
Cookies
We use cookies and similar technologies to maintain login sessions, improve functionality, and analyze website traffic.
Sharing Information
We do not sell your personal information.
We may share information with trusted service providers who assist in operating our business, including:
- Payment processors
- Cloud infrastructure providers
- Email providers
- Fraud prevention services
Information may also be disclosed when required by law or to protect our rights, users, or systems.
Data Retention
We retain account information for as long as necessary to provide services and comply with legal obligations. Server logs may be retained for operational, security, or troubleshooting purposes.
Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.
Your Rights
Depending on your location, you may have rights to:
- Access your data
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing activities
Requests may be submitted through our support system.
Children's Privacy
Our services are not directed toward children under the age required by applicable law. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact
Questions regarding this Privacy Policy may be submitted through our support system or by email.